Patient Financial Services - Hospital

Location: Tucson, AZ
Date Posted: 11-26-2018
CONTRACT Patient Financial Services Representative – Hospital Business Office
South Tucson, AZ (near the Airport)
*** This is a Full-Time, Benefits Available, CONTRACT position expected to last several months, or longer! ***

Your Job Summary:
The Patient Financial Services Representative coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payer claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.  They are responsible for performing patient support services that help ensure medical facilities run smoothly and all documentation is accurate and complete.   Ensures accuracy and completeness of all documentation, both physical and electronic records.

Your Background: 
Requires an education level of at least a high school diploma or GED; Associate’s or Bachelor’s degree is a plus.
At least 1-2 years’ healthcare support experience, preferably in a Hospital Central Business Office, or other provider office setting.
Requires knowledge of patient financial services, financial, collecting services, or insurance industry processes.
Requires exceptional customer service skills (in person and telephonic), as well as very strong computer user skills.
Knowledge of health care delivery systems is highly desirable.
Computer skills to include Electronic Health Records (EHR), Microsoft Word, basic data entry, and the ability to learn new and complex computer system applications.
Bilingual (English/Spanish) speakers are a plus.
Your Duties:
  • As needed, processes payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity.
  • Coordinates with other staff members and physician office staff as necessary ensure correct processing.
  • As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payer remits, facility contracts, payer customer service, provider representatives, spreadsheets and internal collection/self-pay policies to ensure maximum reimbursement.
  • If needed, researches payments, denials and/or accounts to determine short payments or over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appropriate appeals and corrections as necessary.
  • Builds strong working relationships with assigned business units, hospital departments or provider offices.
  • ​Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems.
  • Provides assistance and excellent customer service to internal and external clients.
  • Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues.
  • Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
  • Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts, ultimately seeking to reduce Accounts Receivable balances.
  • Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payers accurately.

480.425.2451 (CALL – TEXT – FAX)
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